Cancellation & Refund Policy
A detailed explanation of KISHORE MEENA INFOTECH PRIVATE LIMITED's Refund Policy is given below:
Cancellation of Games
KISHORE MEENA INFOTECH PRIVATE LIMITED is not responsible for any loss resulting from the cancellation of any games due to Service outages caused by the failures of our service providers, computer viruses, natural disasters or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to cancellation of games caused by factors that are beyond the reasonable control of KISHORE MEENA INFOTECH PRIVATE LIMITED.
Online Transactions
Transactions to transfer money to your cash account have to be made through third-party payment gateways. KISHORE MEENA INFOTECH PRIVATE LIMITED is not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of the third-party payment gateways. KISHORE MEENA INFOTECH PRIVATE LIMITED may reverse any transactions, and the specific amount will in such a case be refunded to the financial instrument/platform that was used by you to perform the transaction.
Account Validation
KISHORE MEENA INFOTECH PRIVATE LIMITED has the right to check or validate the personal information of the players/users from time to time. The process of validation can be done through a phone call or via email. If we are not able to get in touch with you at first, several attempts will be made to establish contact with you. In the event that the validation is unsuccessful, or we are unable to contact you after making all possible attempts, we reserve the right to suspend your account and refund, at our sole discretion, your KISHORE MEENA INFOTECH PRIVATE LIMITED account balance to the financial instrument/platform that you used to make the payment online, or confiscate your KISHORE MEENA INFOTECH PRIVATE LIMITED account balance, at our sole discretion.
Promotions
Rummy contests, offers, bonuses, tournaments and games in the Promotion Section on KISHORE MEENA INFOTECH PRIVATE LIMITED may get canceled or discontinued at any moment without any prior notice. KISHORE MEENA INFOTECH PRIVATE LIMITED disclaims any liability, except the refund of your entry fee wherever applicable.
Refer and Win Cash
KISHORE MEENA INFOTECH PRIVATE LIMITED has a “Refer & Earn” program in which users can refer their friends to KISHORE MEENA INFOTECH PRIVATE LIMITED and get referral bonuses for successful referrals. To learn more, check out the Terms and Conditions of our “Refer and Earn” program here.
Responsible Gaming
We operate as a responsible gaming company and encourage our players to play responsibly. We carefully monitor the playing activities of our players and alert them if they develop any compulsive behavior. We take precautionary measures including the following to make sure that we offer a good online rummy gaming experience.
Right To Withdraw
1.Some online application stores provide the option to withdraw from any purchase made on such application store without giving any reason. Such refund policy may be published among the respective app store's terms of use. If you applied to an application store and received a refund for purchases made within our Games, we reserve the right to:
a)withdraw from your User account the virtual currency, purchased for the refunded amount, or the items, such virtual currency was spent on, or the purchased and refunded items;
b)to suspend your User account/Game access/Game functionality in case such refunds happen regularly and/or for fraudulent purposes, and/or if virtual currency balance becomes negative.
2. You have the right to withdraw from any purchase made from us within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day when the purchase in question is made.
3. To meet the withdrawal deadline, you should contact us before the withdrawal period has expired.
4. In the event that the statutory right of withdrawal is effectively exercised, we shall provide you a refund, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. Rummy shall use the same means of payment, through which we have received respective transaction. If the latter is unachievable for any reason, upon written instructions of payment beneficiary, the reimbursement shall be made by means of a wire transfer to designated account.